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Service Design for Higher Education
Edited anthology – autumn 2024

Meet the editors

Chief editor – Dr Radka Newton, Lancaster University Management School
Co-editor – Professor Michael Doherty, Lancaster University Law School
Co-editor – Jean Mutton, Go Process Design Ltd

Higher Education is facing many wicked problems including those of funding, competition, inclusion, and sustainability. These challenges encourage educators to be more efficient and effective whilst delivering an excellent learner experience. A number of methods and approaches have been applied to continuous improvement of processes in education and design of the curriculum with the learner at the centre. In this anthology we offer a designerly approach mainly inspired by the discipline of service design that has revolutionised organisational abilities to balance experiential, operational and business needs with goals of creating value for end users.

Our chapters demonstrate how we can adapt service design methodology to the improvement of education, including its administration and management as well as the design of the curriculum, learning outcomes and assessment. By sharing case studies of service design practice in education we aim to inspire educators to embrace this innovative way of delivering value that really matters to learners, whilst allowing educators to put their energy into their true passion of developing meaningful learning environments and enhancing the student experience.

CHAPTERS

HIGHER EDUCATION ECOSYSTEM

Adam

Susanne and Lois

JOURNEYS and INTERSECTIONS

Crowdsourced chapter

Your design journeys

Authors: Radka Newton, Michael Doherty, Jean Mutton

We want to encourage, inspire and also show that we are ordinary folk who usually stumbled across service design accidentally. So that’s why we are crowdsourcing personal stories for one of our chapters and we hope you will want to be a part of this!

Please, complete this form if you want to be a part of this chapter:

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