TRANSFORMING HIGHER EDUCATION WITH HUMAN-CENTRED DESIGN
“Transforming Higher Education With Human-Centred Design proved to be a practical guide that reshaped my approach to both academic and personal projects. If you’re looking for a hands-on way to refine your problem-solving skills—especially in the context of education—this book is well worth your time.”
Huseyn Guliyev, student reader
What is the book about?
Why we wrote the book
Chief editor – Professor Radka Newton, Lancaster University Management School
Co-editor – Professor Michael Doherty, Lancaster University Law School
Co-editor – Jean Mutton, Go Process Design Ltd
Co-author – Professor Sarah Dyer, University of Manchester
We face significant challenges (and opportunities) in higher education from issues of learning to digital transformation, to business models, to how we meet our social obligations to make the world more sustainable and healthy. Given such a context, there should be a premium placed on change functions – on creativity and innovation – yet that is often not the case. With regard to research and scholarship, we have a number of good books focused on what higher education might look like. But there are precious few books on how we can facilitate change. This book is one of those rare and valuable anthologies that enables creativity and innovation, and serves as a playbook for designing thoughtful, iterative change in our universities.
Professor Jeff Grabill, Deputy Vice-Chancellor: Student Education, University of Leeds
Transforming Higher Education with human-centred design
Edited by Radka Newton, Jean Mutton and Michael Doherty
Contents
Paul Bailey
SECTION 1 DESIGN AS WE SEE IT
Sarah Drummond, Debbie McVitty
“It all just clicked”: Experiences of finding and using service design in higher education Michael Doherty, Radka Newton & Jean Mutton
Service Design solves the right problem Adam Lawrence
SECTION 2 BUILDING CAPACITY, DEVELOPING MINDSETS
Paul Moran, Annette Robinson
Change HEROs: Scaling Service Design as a Core Competence for Professional Services Staff
Jean Mutton and Pamela Spokes
Inspiring change at all levels: the personal and professional impact of service design training
Katie Murrie and Sonia Virdi
Untangling networks: Using design methods to grow collaborative innovation beyond the classroom
Lara Salinas
Mindsets Eat Methods: Human-Centred Design for organisational change in HE
Phillippa Rose and Sharon Jones
Prototyping educational change: Learning from a ten-week service design programme
Sarah Dyer and Ksenija Kuzmina
SECTION 3 INSTITUTIONAL CHANGE
Sheila MacNeill, Andy Youell
An Exploration of the Relationship between Lean and Service Design for Service Improvement
Mila Bombardieri and Nichole Dunne-Watts
Moving from silos to integrated services – a case study of three live experiments
Svein Are Tjeldnes and Karin Eilertsen
Futurelib: prototyping library services at the University of Cambridge
Jenny Egan and David Marshall
Designing for a Gender-Inclusive Campus
Bernadette Geuy, Daphne Ogle and Rachel Hollowgrass
Intelligent Automation: integrating human centred design thinking into an Automation Service
Jennifer Robertson
SECTION 4 STUDENT EXPERIENCE
Sue Morrison, Jacqui Jackson
Warwick Secret Challenge: Design thinking for re-imagining student engagement
Bo Kelestyn
Service Design in Education: A mindset towards Inclusive and Accessible Learning Experiences
Kim Anderson and Christopher Sze Chong Lim
Reflection By Design: Embedding Reflective Practice into the Student Learning Journey
Ksenija Kuzmina and James Moran
Discovering the untold story: emotional journey mapping of learners’ educational experience
Radka Newton
‘Know thy student, for she is not thee’: User personas as a way to give agency to student voice
Radka Newton and Michael Doherty
Seamless student journey – fact or fiction?
Jean Mutton and Christine Stewart
Editorial team
Radka Newton, Michael Doherty & Jean Mutton
HCD in HE 